FAQ
Frequently Asked Questions
Got questions? We've got answers! Find everything you need to know about our journals, shipping, and more.
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CHOOSING THE RIGHT JOURNAL
What is the best journal for burnout recovery?
The Soulful Steps Journal is specifically designed for burnout recovery. It includes guided prompts for emotional wellbeing, stress reduction, boundary-setting exercises, and self-care planning pages. If you're feeling exhausted, overwhelmed, or running on autopilot, this journal provides the structure and support you need to recover sustainably.
How do I use a journal for ADHD and focus?
The Mental Reset Journal is perfect for ADHD-style thinking and focus challenges. It features daily productivity check-ins, task prioritisation tools, and cognitive techniques specifically designed to reduce mental clutter and improve concentration. The structured format helps prevent the blank-page paralysis that often stops people from journaling consistently.
Can journaling help with anxiety and stress?
Yes! Research shows that regular journaling reduces anxiety, improves emotional regulation, and helps process overwhelming thoughts. Our Unfiltered Thoughts Journal provides a judgment-free space for emotional release, while the Everyday Reflection Journal offers gentle prompts for building emotional awareness. Both are excellent tools for managing stress and anxiety.
What makes a good habit tracking journal?
A good habit tracker should have daily check-ins, visual progress tracking, and reflection prompts to help you understand your patterns. Our Project 75 Soft, Medium, and Hard journals all include comprehensive habit tracking systems tailored to different intensity levels. Look for journals that celebrate progress rather than perfection.
What journal is best for Muslim women?
The Sisters of Islam Journal: The Noor Within is specifically created for Muslim women seeking spiritual growth and faith-based reflection. It includes prompts rooted in Islamic values, Qur'anic reminders, and space to explore your relationship with Allah while navigating modern life challenges.
What's the best journal for beginners?
The Everyday Reflection Journal is ideal for beginners. It has a simple, minimalist layout with clean lined pages and no complicated structure to learn. There's no pressure to write a certain amount or follow specific rules - just you, the page, and whatever you need to express. Perfect for building a sustainable journaling habit.
Do I need a guided journal or blank journal?
It depends on your needs! Guided journals (like our Mental Reset or Soulful Steps journals) are better if you want structure, specific prompts, and direction. Blank/minimalist journals (like our Unfiltered Thoughts or Everyday Reflection journals) are better if you prefer freedom and flexibility. Many people use both for different purposes!
Are vintage-style journals good for daily reflection?
Absolutely! Our 1960s Vintage-Style journals (Sweet Blush, Key Lime Pie, Fuzzy Peach) combine beautiful retro aesthetics with functional guided prompts. The soft, tactile covers make journaling feel like a treat rather than a task, which helps you maintain consistency. They're perfect for anyone who appreciates beautiful, well-made tools for personal growth.
How long should I journal each day?
Start with just 5-10 minutes daily. Consistency matters more than length. Our journals are designed to accommodate both quick check-ins and longer reflection sessions. Most people find that 10-15 minutes is the sweet spot for meaningful reflection without feeling overwhelming.
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ORDERING & SHIPPING
How long does shipping take?
Production takes 3–5 business days (all journals are made-to-order), followed by UK delivery, which is 5–10 days. Total delivery time: 8–15 business days from the order date.
**FREE UK shipping on orders over £25!**
Standard UK delivery: £3.99 for orders under £25.
Do you ship internationally?
Yes! We ship to:
- UK: 5-10 days (after production)
- US: 5-10 days (after production)
- Canada: 7-15 days (after production)
- Europe: 7-15 days (after production)
- Rest of World: 10-20 days (after production)
International shipping costs are calculated at checkout based on your destination.
Do you provide tracking?
Yes! Once your order ships, you'll receive tracking information via email, allowing you to follow your package every step of the way.
What if my order is lost or delayed?
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or incorrect addresses. Please contact us if you have concerns about your order.
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RETURNS & REFUNDS
Can I return my journal?
Since our journals are made-to-order, we don't accept returns on standard orders. However, we want you to be happy with your purchase!
**We DO accept returns for:**
- Damaged items
- Defective products
- Wrong items shipped
Please contact us within 7 days of receiving your order with photos, and we'll make it right!
What if my journal arrives damaged?
Contact us at SchlooXpress@outlook.com within 7 days with photos of the damage. We'll review your case and respond within 48 hours.
Do you offer refunds?
Refunds are only available for damaged, defective, or incorrectly shipped items. Please note that the EU 14-day cooling-off period does not apply to custom-made goods.
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PRODUCT QUESTIONS
What's the difference between Project 75 Hard, Medium, and Soft?
**Project 75 Hard:**
- Intense 75-day challenge with strict rules
- High accountability and discipline focus
- Best for: Those ready for a full transformation
**Project 75 Medium:**
- Balanced approach with flexible daily routines
- Sustainable habit building
- Best for: Those wanting steady progress without extreme intensity
**Project 75 Soft:**
- Gentle habit building for beginners
- Self-compassion exercises included
- Best for: Those new to habit tracking or starting their journey
How do I use the 75 Hard journal?
The journal is designed to track your daily 75 Hard tasks:
- Two 45-minute workouts
- Gallon of water
- 10 pages of reading
- Progress photo
- Diet adherence (no alcohol, no cheat meals)
Simply, fill in each section daily to stay accountable!
What if I miss a day on 75 Hard?
The 75 Hard challenge requires you to start over if you miss any task. However, your journal can still be used to track your progress and learn from setbacks. Many people use it for multiple attempts!
How do I use the Mental Reset Journal?
This journal features guided prompts for focus, productivity, and inner peace. Use it daily for morning intentions, evening reflections, and mindfulness exercises. There's no right or wrong way— just write what feels authentic!
How long will my journal last?
Most journals contain enough pages for 90 days of daily use, or longer if you use them a few times per week. The 75 Hard journal is specifically designed for 75 days.
What size are the journals?
Standard size: 8.5 x 5.4 inches (Store default format). Perfect for carrying to the gym or keeping on your nightstand!
What's the paper quality like?
Premium quality paper that's smooth for writing and thick enough to prevent bleed-through from most pens.
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ABOUT OUR JOURNALS
Are your journals suitable for beginners?
Yes! We have journals for all levels:
- Beginners: Start with Project 75 Soft or Mental Reset Journal
- Intermediate: Try Project 75 Medium
- Advanced: Challenge yourself with Project 75 Hard
What makes your vintage journals special?
Our vintage journals feature 1960s-inspired design elements, including retro typography, classic colour palettes (fuzzy peach, key lime, sweet blush), and an elegant vintage aesthetic. They're perfect for those who love nostalgic, timeless design!
Can I use these journals as planners?
While our journals are designed for reflection and habit tracking, you can absolutely use them however you like! Many customers use them for planning, goal setting, or daily scheduling.
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CONTACT & SUPPORT
How can I contact you?
Email: SchlooXpress@outlook.com
Response time: Within 48 hours
Do you have a physical store?
We're an online-only store, which allows us to offer you the best prices and ship worldwide!
Can I customise my journal?
Currently, we offer our journals in their designed formats. However, we're always working on new designs! Follow us on Instagram @schlooxpress for updates on new releases.
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STILL HAVE QUESTIONS?
If you didn't find the answer you're looking for, please don't hesitate to reach out!
Email us: SchlooXpress@outlook.com